Is your Zendesk ready for AI?
Run a free check on your own Zendesk. It measures 27 criteria that decide whether AI can deflect questions, help your agents and lift resolution rates. Then a Premium Plus consultant walks you through the results.
What happens when you start
Approve read-only access
Zendesk asks you to allow the check to read your account. It can't change anything.
Review and answer
See what the check found, then answer 14 short questions the API can't answer for you.
Submit your results
One click sends them to us and removes our access. A consultant books a walkthrough with you.
What it reads
Your configuration, help centre and a sample of recent tickets, to measure things like one-touch replies.
What it can't do
Create, edit or delete anything. Every request is read-only.
How long we keep access
Until you submit, and never more than two hours.